Refund policy

• We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy.
• You may return eligible items within 14 days of the original purchase date for a refund or exchange.
• To initiate a return, please contact our customer support team to obtain a return authorization and further instructions.
• To be eligible for a return, the item must be unused or very lightly used, in its original packaging, and in the same condition in which you received it.
• Return shipping costs are the responsibility of the customer, a $5 return shipping fee applies to all returned items.
• Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.
• Please note that certain items may be non-returnable or subject to specific return conditions due to hygiene or safety reasons. Such items will be clearly indicated on the product page.
• If you received a damaged or defective item, please contact our customer support team within 24 hours of receiving the order, and we will assist you in resolving the issue.

For any shipping and return questions or concerns, please email returns@skinbytanin.com